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Exchanges & returns

At 1XSALE, your satisfaction is our priority. If you’re not completely happy with your purchase, we make returns and exchanges simple.

🔄 Return Policy

  • You have 15 days from the delivery date to return an item.

  • Items must be unused, in original condition, and with tags attached.

  • Returns are accepted for refunds or exchanges.

🔁 Exchanges

  • Want a different color or style? You can request an exchange within 15 days.

  • Exchange requests depend on product availability.

📦 How to Return

  1. Contact our support team at [your email or contact form] within 15 days of receiving your item.

  2. Pack the product securely.

  3. Send it to the return address provided by our team.

  4. Once received and inspected, we’ll process your refund or exchange.

❗Note:

  • Return shipping costs are the responsibility of the customer (unless the item is defective or wrong).

  • We do not accept returns on used or damaged products.